FREQUENTLY ASK QUESTION
See some common questions and answers below, or email us at support@memogrid.co.uk
What kind of magnets do you offer?
We offer high-quality, fully customizable fridge magnets designed for special moments - from birthdays and weddings to everyday memories, but you can browse our ready magnets in our shop.
We also offer to prepare bulk orders for other businesses.
Can I design my own magnet?
Yes! You can upload your own photo or artwork when placing your order. We however reserve the right to reject (1) copyrighted material, (2) Trademarks, (3) offensive content. (Please see our terms and conditions for details)
What size are the magnets?
Our magnets are 2”x2” (5cm X 5cm), but we are in the process to expand our offer in shape and size.
What materials do you use?
We use high quality magnetic sheets, vibrant photo-quality printing, and protective film layer in steel casing.
Is there a minimum order quantity?
For personal orders, within one order you will receive 9 magnets!
For bulk or event orders, enquire via email support@memogrid.co.uk or our contact form.
How long does it take to receive my order?
Orders are typically processed and dispatched within 2-4 working days. Shipping times vary by location - UK orders usually arrive within 2-3 business days after dispatch.
Do you offer international shipping?
Not at this moment but working on it.
Is the packaging eco-friendly?
We aim to use recyclable, minimal, and thoughtful packaging - perfect for gifting and kind to the planet.
Can I preview my magnet before ordering?
Yes, our design tool provides a live preview so you can see exactly how your magnet will look before you check out.
What if I made a mistake in my order?
Contact us as soon as possible - if production hasn’t started yet, we’ll do our best to fix it for you.
Can I reorder a previous design?
Absolutely! If you created an account, your previous designs are saved and easy to reorder.
What occasions are magnets best for?
Fridge magnets are perfect for weddings, baby announcements, birthdays, holidays, thank-yous, or even motivational quotes. If it's meaningful to you, it belongs on the fridge.
Do you offer gift packaging or messages?
Yes! You can add a gift message and select optional gift-ready packaging at checkout.
What if my magnet arrives damaged?
If anything arrives damaged, just send us a photo and your order number - we’ll replace it at no extra cost.
Do you accept returns?
Since each magnet is custom-made, we typically don’t accept returns. But if there’s an issue with quality or your design, we’ll always make it right.